Frequently Asked Questions

Site Security

Site Registration & Member Profile

Payments & Billing

Shipping & Tracking

General Inquiries

Merchandise Technical Support

Live Customer Service


Is this a pay site?
No, this site is free of charge to whoever visits it. Registering as a member has many benefits and is free of charge.

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Is this site secure?
When you place an order over the internet, the information that we need to process the order is your name, email address, mailing address, shipping address (if different from mailing address), credit card number and expiration date.

It is absolutely safe to use your credit card to buy products on the Internet through Eboobstore.com. Your browser and Eboobstore.com secure server use digital encryption technology to transmit confidential information, including your name, address, and credit card information, so that you can be confident that your transaction stays private.

THE SCORE GROUP and Eboobstore.com make no representation as to the veracity or truthfulness of the preceding claim as it applies to any other website or internet vendor. Before submitting confidential information to any Internet vendor, consumers should always verify that the information that they are submitting is through a secure server. Most Web browsers, including Netscape and Internet Explorer can be configured to notify you when you are entering and leaving a secure area.

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What are the benefits of registering?
Becoming a member of the EboobStore will allow you to:
  1. Enter your information (name, address, and credit card) only once, making it simple and easy to place your next order.
  2. Review all of your orders.
  3. Track and see if your order has been shipped.
  4. Have a wish list of items you would like to purchase in the future.
  5. Receive special discounts, offers and coupons.

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Do I need to give you my Credit Card information to register?
No! Creating an account requires NO credit card until you decide to buy. Registration to our site is completely free of charge.

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What if I don't want to receive promotional mailings?
If you supply us with your email or postal address online you may receive periodic mailings with information on new products, services or upcoming sales. If you do not wish to receive these mailings, click on the modify link under the Profile heading. Scroll down to the bottom of the page and check off the appropriate box.

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Why do I have to provide my telephone number in my profile? What if I don't want to receive any phone calls?
We never call the number you provide us to market our products. At the SCORE Group your privacy is our biggest concern. For this reason your phone number will only be used if we have a problem with your order or the delivery of such order.

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What is a Wish List?
A Wish List is a convenient place for you to store items that you are interested in buying but you do not want to purchase yet. Please note you must register in order to utilize a Wish List.

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How can I add an item to my Wish List?
To add an item to your Wish List, find the 'Add to My Wish List' button on any product and click on it. Your item will be automatically added to your Wish List.

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How can I view my Wish List?
You may view your Wish List by clicking on the Wish List button under the Profile heading. Please note you must register in order to utilize a Wish List.

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Can I pay for products with money order or check if I don't have a credit card?
Yes. You may pay with a money/postal order or check/cheque when mailing in your order. We accept payments in US funds, CAD dollar, UK Pounds & euro.TSG reserves the right to change product prices at our sole discretion based on the US dollar equivalent exchange rate.

To obtain the total price of your order, proceed to check out as you would when using a credit card. Enter your information and submit it. Print out the page with the total prices that includes your cost of shipping and handling. Mail in it in an envelope along with your payment to us at:

The SCORE Group Customer Service Department
5001 SW 74 Ct #200
Miami, FL 33155
USA

TSG reserves the right to change product prices at our sole discretion based on the US dollar equivalent exchange rate.

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Can I place my order now and be billed later?
No. Payment must be received at the time of purchase.

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How does the credit card charge appear on my monthly statement?
Our company name The SCORE Group or Quad International will appear on your credit card statement next to the charge.

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When will my order ship?
All orders received are processed and shipped within 24 hrs. business hours of their receipt.

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How will my order ship and when will it arrive?
Subscriptions are shipped in plain, unmarked envelopes via the United States Postal Service..

All orders placed between 8AM-4PM EST will be processed and shipped on the same day or within 24 hrs. If your order is placed after 4 PM EST it will be shipped out the next business day. If you are in need of a speedy delivery please contact us via email at cservice@eBoobStore.com or call us toll-free in the US & Canada 1.800.421.0760 or via our International number 1.305.662.5959, M-F 8 AM - 7 PM EST.

To ensure a speedy and accurate delivery of your package, orders are shipped via USPS Priority Mail, Express Mail or FedEx. The estimated delivery time for Priority Mail in the US is of 2-3 business days. The estimated delivery time for International orders is 6-10 days. Rush Delivery is available at an additional cost. This service is not available to all locations or to PO Boxes, Hawaii, Puerto Rico and Germany. Rush delivery is not available to all locations. Please call for details.Orders going to Germany are shipped via Special Forwarding Service and can take up to 3-4 weeks to arrive.

** We do not ship orders to correctional facilities due to content restrictions and multiple package seizures.

The SCORE Group cannot be held responsible for Customs seizures.

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How discreet is the package?
Our products are shipped in non-descriptive plain packaging in order to ensure your privacy.

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How can I track the status of my order?
To track the status of your order, you must register as a member of our site. Once you are logged in click on the 'track my order' button under the 'Profile' heading. You can also track your package, when shipped with a traceable carrier, on the email confirmation received upon shipping.

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How can I add an item to my recently placed order?
To add an item to your recently placed order you will need to speak to a customer service representative. Please call us at 1.800.421.0760 or 1.305.662.5959 Option 4. Our reps will be happy to assist you.

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How can I locate what videos and back issues my favorite models appear in?
Please use our model directory to find what products your favorite models appear in.
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Do you have a mail order catalog?
Yes. Our video mail order catalog is printed and distributed four times per year, each season. If you wish to receive it, please choose the option in your 'Profile' to receive our promotional flyers and catalog. Once you make a purchase you will be automatically entered into our mailing list.

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What if I am not allowed to receive pornographic products from outside my country?
Censorship is a very common issue around the world. At the SCORE Group, we understand your desire to purchase our unique products. For this reason, we will attempt to work with you to find ways of delivering your products to increase your chance of receiving them. Just let us know, how we can help to expedite your order. However, it is important to note that we cannot be held responsible for Customs seizures.

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What is the difference between the "PAL" and "NTSC" standards for videotapes?
To oversimplify things, "NTSC" is generally the video standard for North, South, and Central America and some parts of Asia. European, Middle Eastern and African countries generally support the 'PAL' format.

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Do you sell PAL DVDs?
No, our DVDs are NTSC. Currently all DVD players sold in PAL countries play both kinds of discs. These multi-standard players partially convert NTSC to a 60-Hz PAL (4.43 NTSC) signal. The player uses the PAL 4.43-MHz color subcarrier-encoding format but keeps the 525/60 NTSC scanning rate. Most modern PAL TVs can handle this "pseudo-PAL" signal.

Our NTSC DVD discs play on over 95% of DVD players worldwide.

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Why is the picture black and white?
You are probably trying to play an NTSC disc on a PAL player, but your PAL TV is not able to handle the signal. If your player has a switch or on-screen setting to select the output format for NTSC discs, choosing PAL (60-Hz) may solve the problem.

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Will your DVD work on my computer?
YES! Our discs are hybrid or enhanced DVD and they work on both DVD-Video players and DVD-ROM PCs.

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Why does the picture alternate between light and dark?
All our discs are protected with Macrovision copy protection, you are probably running your DVD player through your VCR or VCR/TV combo. Try connecting your DVD player straight to your TV.

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My DVD does not play or gets stuck and skips on a scene.
On a video player, the effect of data errors ranges from minor video artifacts to frame skipping to complete unplayability. In the manufacturing process Discs may become dirty or scratched, before you call us, try cleaning the disc. If that does not help, please give us a call. A customer service representative will be happy to assist you. (1.800.421.0760 or 1.305.662.5959 Option 4)

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How do I clean my DVD disc?
With a soft, lint-free cloth, wipe gently in only a radial direction. Since the data is arranged circularly on the disc, the micro scratches you create when cleaning the disc (or the nasty gouge you make with the dirt you didn't see on your cleaning cloth) will cross more error correction blocks and be less likely to cause unrecoverable errors). For stubborn dirt or gummy adhesive, use water, water with mild soap, or isopropyl alcohol. As a last resort, try peanut oil. Let it sit for about a minute before wiping it off.

There are commercial products that clean discs and provide some protection from dust, fingerprints, and scratches. Cleaning products labeled for use on CDs work as well as those that say they are for DVDs.

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Do your discs have parental control?
Yes, our discs have parental control, but be warned, you need to activate the Parental control on your DVD player, PS2, or Xbox with a password for this to be effective and to prevent your child from accessing our discs.

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Do your discs work in Region 2?
Yes our discs play in all regions of the world. Our discs are region 1, 2, 3, 4, 5, and 6 enabled.

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What are "regional codes," "country codes," or "zone locks"?
Regional codes are to prevent you from seeing a disc in your country before it is released in the US or Europe. Our discs play in all regions.

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Can I copy your DVDs?
NO! You are not allowed to copy our DVDs. We currently use Macrovision to prevent analog copying and Content Scrambling System (CSS) to prevent copying video files directly from our DVD discs.

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Can I make a copy to VHS for a friend?
NO! You are not allowed to make VHS copies of our DVDs. We currently use Macrovision to prevent analog copying.

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Why are your DVDs dual-layer discs?
Dual-layer disc or DVD-9 hold more data then the typical DVD-5. A dual-layer disc can hold almost twice as much as a single-layer disc, typically 4 hours of video.

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How can I contact customer service?
For customer service inquiries or questions regarding returns, you may reach one of our friendly customer service representatives at 1.800.421.0760. You may also send us an email at cservice@eboobstore.com.

International Customers: 1.305.662.5959 fax 1.305.662.5952

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What are your customer service hours?
We are available to assist your Monday through Friday 8 AM - 7 PM EST.

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